Terms of Service

1. Agreement and Studio Details

These Terms of Service govern your use of Ghabsha Studio’s subscription-based creative services. By approving a proposal, paying an invoice, or asking us to begin work, you agree to these terms.

Ghabsha Studio is the studio name used on this website. The contracting party’s details are those identified in your approved proposal, order form or invoice. An approved proposal, order form or written scope may contain project-specific terms and prevails over these terms where expressly stated.

2. Plans, Billing and VAT

Subscriptions are billed monthly in advance in UAE dirhams unless your proposal states otherwise. Prices exclude VAT and other applicable taxes unless expressly stated. Plans renew each billing cycle until cancelled.

Payment is due by the date shown on the invoice. We may pause new or active work while an invoice is overdue. Any promotional credits or pricing apply only for the period stated in the applicable offer.

PRO: 50 standard credits per billing cycle; the published first-month offer includes 60 credits (10 bonus credits). SCALE: 100 standard credits per billing cycle; the published first-month offer includes 115 credits (15 bonus credits).

3. Creative Credits

A credit is a planning unit for creative capacity—not a currency, hour, or cash balance.

Credits are not currency, cash, stored value or working hours. Credits are deducted when an approved request enters production. Standard credits refresh each billing cycle; unused standard credits expire at the end of that cycle. They do not roll over, transfer between accounts or convert to cash unless expressly agreed otherwise in writing.

Top-up and promotional credits expire on the date or billing-cycle expiry communicated when issued.

4. Requests and Scope

Work starts only after the brief, scope and required materials are sufficiently complete. Standard catalog credit values are planning estimates. Where complexity or scope materially differs, Ghabsha may confirm a different requirement before production. Any adjustment must be communicated and approved before production proceeds.

PRO allows 1 active production request at a time; SCALE allows up to 2. These limits do not guarantee simultaneous completion or unlimited work.

5. Revisions and Changes in Scope

Unlimited revisions within the approved brief. Included revisions refine the agreed direction and do not use extra credits. Please provide consolidated, actionable feedback.

A materially new creative direction, deliverable, format, concept, campaign direction or scope may be treated as a new request requiring additional credits, confirmed before production.

6. Turnaround and Delivery

First drafts are typically delivered within 1–2 business days after Ghabsha Studio receives a complete request and the required source materials.

Final delivery timing depends on the scope of work, the number of revision rounds, and the client’s feedback turnaround. The first-draft timing is an estimate, not a guaranteed final-delivery deadline. Complex video, motion, branding, websites and other larger scopes may require additional time. Final delivery also depends on dependencies and studio capacity.

Business days exclude Saturdays, Sundays, and UAE public holidays. Priority scheduling is subject to the plan selected and current studio capacity.

7. Top-Ups

10 credits = AED 1,000; 25 credits = AED 2,000 (+2 bonus). Prices are in AED; VAT is added where applicable. Top-ups are confirmed before work begins.

Top-up capacity is for the applicable current billing cycle unless the written offer says otherwise.

Top-up and promotional credits expire on the date or billing-cycle expiry communicated when issued.

8. Pausing, Plan Changes and Cancellation

You may cancel before the next renewal by emailing management@ghabsha.studio. Cancellation takes effect at the end of the current paid billing cycle. No next-cycle charge occurs after valid cancellation. Access continues through the paid period; remaining standard credits may be used during that period and expire when that cycle ends.

Contact us before renewal to arrange a pause and confirm its start, duration and restart terms in writing. A pause does not extend a paid cycle or preserve unused credits unless expressly agreed. Properly briefed active work may continue only where remaining paid-cycle time and available credits reasonably allow.

Plan changes normally take effect at the next renewal. An upgrade may begin earlier when agreed in writing and capacity is available. Cancellation or a plan change does not remove amounts already due.

9. Refunds

Subscription and top-up payments are generally non-refundable once an approved request enters production or work has been delivered during that billing cycle.

Verified duplicate or incorrect charges may be refunded. Where no request has entered production, Ghabsha may review a refund request taking reserved capacity and incurred costs into consideration. Nothing in this policy limits mandatory rights under applicable law.

See the Refunds & Cancellations page for the full policy.

10. Client Responsibilities and Supplied Materials

You confirm that you have the rights and permissions needed to supply and authorise use of logos, photographs, copy, footage, music, trademarks, data and other materials. Provide usable materials, required approvals and timely feedback; delays may affect scheduling.

You are responsible for checking names, claims, prices, dates, links, spelling and other factual details before approval or publication.

11. Intellectual Property and Final Deliverables

Final approved deliverables become yours to use after full payment, subject to the agreed scope and third-party licence terms. Editable/source files are provided only where explicitly included in the agreed scope or agreed handover, not automatically for every service.

Drafts, rejected or unused concepts, internal processes, tools and working materials remain with Ghabsha unless otherwise agreed. Third-party fonts, stock, plugins, templates, software, AI/platform assets and licensed media remain subject to their applicable licences.

12. Third-Party Assets and Costs

Unless specifically included in writing, printing, media spend, stock assets, premium fonts, domains, hosting, paid plugins/tools, actors/talent, photographers/production crews, locations, permits, voiceover, shipping and other third-party production expenses are separate. Applicable costs require approval before being incurred on your behalf.

13. Confidentiality

Both parties will protect non-public business, campaign and project information, use it only for the engagement and share it only with people or providers who need it and are subject to appropriate confidentiality obligations.

This does not cover information already public without a breach, lawfully received from another source, previously known or independently developed. Legally required disclosure is permitted; where lawful, the disclosing party will give reasonable notice.

14. Acceptable Use

You may not request or use our services for unlawful, infringing, deceptive, abusive, or harmful activity. We may refuse or stop work that we reasonably believe violates law, third-party rights, platform policies, or these terms.

15. Portfolio Usage

Ghabsha may display completed, public work for portfolio or promotional purposes unless confidentiality has been agreed in writing or you request otherwise before publication. Confidential or unreleased work will not be published without permission.

16. Limitation of Liability

To the extent permitted by applicable law, neither party is liable for indirect or consequential commercial losses arising from the services. Ghabsha’s total liability for an engagement is limited to the fees paid for the services during the three months before the event giving rise to the claim. This limitation does not apply to fraud, wilful misconduct or liability that cannot lawfully be limited.

Nothing in these terms excludes a right or liability that cannot lawfully be excluded.

17. Force Majeure / Events Outside Our Control

Neither party is responsible for delays caused by events reasonably outside its control, such as major outages, natural disasters, governmental restrictions or disruption to essential suppliers. The affected party will give reasonable notice and take reasonable steps to reduce the impact and resume performance. Mandatory rights and payment obligations for services already provided remain unaffected.

18. Changes to the Terms

We may update these terms to reflect changes to our services or legal obligations. Material changes apply from the effective date shown on the updated page and do not retroactively change an already approved scope.

19. Governing Law

These terms are subject to applicable law and any governing-law or dispute-resolution terms expressly agreed in your written engagement. Nothing in these terms removes mandatory legal protections or rights to approach a competent court or authority.

20. Contact

For questions, formal notices, cancellation requests or billing reviews, email management@ghabsha.studio.